Reviews don't lie

Since day one Aaron J Barclay has maintained an ethos of hard work and an aspiration to always offer the client a truly exceptional level of customer service.

A 'client' can be defined as a tenant, landlord, buyer or seller. We offer the same level of independent service to a non paying customer as we would extend to a paying customer. For example, it would be wrong to assume that our duty of care lies only to protect a landlords interest; our duty of care also applies to protecting a tenants interests and our job is to balance the two, fairly, to 'make things work'.

Customer invitations

We actively invite customers to leave a review for us on any independent website they wish. This not only allows us to showcase our wonderful reviews but also helps us learn where we are going wrong - and we admit, we do go wrong sometimes.

We are one of the leading estate agents when it comes to customer service, maintaining communication and getting results and this is backed up by having one of the highest customer retention rates in the property industry.

We are extremely proud of what we have achieved so far but we will carry on striving for excellence in the long term as well.

Below are some of our customer testimonials:

Our Trustpilot reviews rank us top out of more than 200 agencies.

Our EstateAgentsUK reviews rank us top out of more than 1,000 agencies.

We take customer service very seriously, so if you think we are falling below the high standards we have set ourselves or you have other constructive advice or concerns please contact us to let us know.

Contact and reviews

Contact us for a free market valuation on your property. There's no obligation and we won't hassle you for your business. You can check out hundreds of our reviews to see what our customers think of us and be safe in the knowledge that you are getting truly exceptional customer service - an attitude and aspiration that has been with us from the day we were founded.

Our Trustpilot reviews rank us top out of more than 200 agencies.

Our EstateAgentsUK reviews rank us top out of more than 1,000 agencies.

  • The agent from the branch is the best agent I have dealt with. My 2 buy to let properties have been handed over to AJB and I do not see any issues now good corporate tenants have filled the property.

    Melanie F

  • I had a great experience with Aaron J Barclay. They saw to selling my house a few months back and I dont believe another agency could have done better.

    Dylan J

  • I used AJB twice now, once for buying and once for the immediate rental of the same. Everything was handled quickly and efficiently. Recommended.

    Stephen M

  • Cant recommend enough for the quality of tenants they found and the communication. Deserved 5 stars.

    Lillian B

  • Excellent and prompt service. Great communication and good admin behind the scenes. I had perfect support at all times.

    Jan L