We are members of various organisations, some of which are a legal requirement and some of which have joined voluntarily. We endeavour to offer our customers an unrivalled level of service always working to best industry practices and standards
CLIENT MONEY PROTECTION
We are members of the Client Money Protection (CMP) Scheme.
The scheme is run by the National Federation of Property Professionals (NFoPP) which provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.
Under the membership of this scheme we are required to keep client money in a segregated client bank account.
The scheme will compensate a landlord or tenant up to £25,000 for money they are legally entitled to. For more information go to www.arla.co.uk.
THE PROPERTY OMBUDSMAN
We are members of The Property Ombudsman Scheme who provide a free, fair and independent service for dealing with unresolved disputes between letting agents and consumers.
The TPO is a member of the Ombudsman Association and follows the standards and rules of the Association.
The Ombudsman is totally independent of agents and reports directly to the TPO council.
Your complaint will be considered by the Ombudsman if you believe the agent has infringed your legal rights, failed to follow the rules and regulations under any code of practice to which they subscribe, treated you unfairly or been guilty of maladministration (including inefficiency or undue delay).
For more information go to www.tpos.co.uk
We are members of the Association of Residential Letting Agents. If you are looking to rent or let, get the peace of mind you deserve by choosing a member who is registered.
All members must be professionally qualified and must follow a strict code of conduct.
By using us you are guaranteed that you will be covered by an agent who follows industry best practices and is covered by a Professional Indemnity Insurance.
This ensures you are financially covered for successful claims relating to members negligence, bad advice or mishandling of data.
All staff members are required to carry out Continuous Professional Development and are trained and qualified to offer you professional up-to-date advice and guidance.
For more information go to www.arla.co.uk.
NATIONAL FEDERATION OF PROPERTY PROFESSIONALS
Our staff members are professionally trained through the National Federation of Property Professionals.
The NFoPP is committed to raising standards within the property profession through the provision of regulated, nationally recognised qualifications across a range of levels.
The NFoPP awarding body is an independent organisation and is recognised as such by the Office of Qualifications and Examinations Regulator (Ofqual).
Having staff trained to such a high level ensures the advice you are getting is up-to-date and accurate and serves your best interest.
For more information go to www.nfopp.co.uk
DEPOSIT PROTECTION SERVICE
We are members of The Deposit Protection Service which is the only custodial scheme authorised by the Government.
In April 2007 it became law that all assured short-hold tenancy deposits received by landlords and letting agents must be protected in a Government authorised tenancy deposit protection scheme.
The scheme is open to all landlords and letting agents and provides a safe place to hold tenant deposits.
Membership requires that the deposit is physically paid over to the scheme for them to safeguard for the duration of the tenancy.
The deposit is repaid at the end of the tenancy when both parties have reached agreement on its distribution.
An impartial dispute resolution service is also available to resolve any dispute quickly and without the need for court action.
For more information go to www.depositprotection.com
GAS SAFE REGISTER
We are members of the Gas Safe Register which is the official registration body for all gas engineers and businesses in the UK.
The Gas Safe Register provides a list of gas engineers who are registered to work safely and legally on gas appliances.
We employ a team of Gas Safe Registered engineers who work under the AJB brand.
Ensuring your gas installation and appliances are safe is a legal requirement when letting out your property and to make the regulation process easier for you, and to allow us more control, we have taken this service in-house.
For more information go to www.gassaferegister.co.uk
We are members of the Elmhurst Energy Efficiency Scheme which runs the Energy Assessor accreditation schemes for the UK.
An Energy Performance Certificate (EPC) is a legal requirement when letting out your property and to make the regulation process easier for you, and to allow us more control, we have taken this service in-house
For more information go to www.elmhurstenergy.co.uk/
ASSOCIATION OF PROFESSIONAL INVENTORY PROVIDERS
We are members of the Association of Professional Inventory Providers who are a voluntary regulatory body for the property inventory industry.
A professional independent property inventory should be undertaken prior to letting a property and also on end of a tenancy contract, once a tenant vacates the property.
High resolution photos and detailed descriptions should be used to ensure the property is handed back to you, the landlord, in the original condition (save wear and tear).
A signed property inventory is a legally binding document which can cover you against costly damage and court cases.
For more information go to www.apip.org.uk
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